Frequently Asked Questions
Frequently asked questions about licensee education and LEAD training.
How do I obtain a LEAD Certificate?
In order to obtain a LEAD Certificate, you must either complete the online LEAD course or attend an in-person LEAD class and pass the exam. The certificate for the online course is made available immediately following the completion of the course. The certificate for an in-person class is provided via email approximately 1 to 3 days following the class.
How do I make reservations for an in-person LEAD training class?
We no longer accept reservations by telephone. To make a reservation, visit Register for In-Person LEAD Training. This is an online registration system and is separate from the Online LEAD Training Center. Each person must register individually for a class. Once you have chosen a date and location from our existing class schedule, the system will state how many seats are available for that class. If it is not full, you can complete the registration process and you will be emailed a confirmation notice, which you should bring with you to the class.
What should I bring to the in-person LEAD training class?
Each participant should bring paper, a pen, and a copy of their email confirmation showing they are registered to take the class. It is also recommended that each participant bring a copy of their (or their employers) ABC license. The license is used for educational purposes during the training. You can still attend even if you don’t have a copy of an ABC license.
What is the difference between RBS and LEAD?
Responsible Beverage Service (RBS) training is a type of training that is offered to promote public safety and to reduce risks associated with the retail alcohol environment. There are several public and private organizations that offer RBS training, including ABC. ABC’s training program is called the Licensee Education on Alcohol and Drugs (LEAD) program. LEAD is one of the many training programs that offers training on Responsible Beverage Service (RBS).
If you are required to take a RBS class for employment, you should contact your employer or your local law enforcement agency to inquire if there is a specific training provider that you must use. If you are required to attend a LEAD class, you must register for the online LEAD course or an in-person class presented by an ABC LEAD trainer. If you are not required to complete the training by a specific training provider, you may contact any provider that offers RBS training.
What are the benefits of LEAD training?
LEAD training provides alcoholic beverage servers with the tools and knowledge they need to promote reasonable consumption of alcoholic beverages, keep alcohol out of the hands of underage persons, deal with difficult situations, and contribute to making communities safer. As a result, licensees benefit from a reduction in risk of liability, including criminal (court action), civil (lawsuit), and administrative (ABC accusation), and possibly reduced insurance premiums.
Will this course satisfy the training requirement mandated by the city/county I work in?
You should contact the local agency that has mandated the training for information about which training programs will satisfy their training requirement and how often the training is required.
What are the completion requirements for the online LEAD course?
This course is divided into 10 modules, with an assessment at the end of each module. The assessments become available after the student has viewed the entire content portion of the module. Successful completion of all assessments is required to obtain a LEAD Certificate.
Do I have to complete the online LEAD course all at one time?
No, your position in the course is saved as you progress through the training. You will continue from where you last left off when you log in again.
How long is my LEAD Certificate valid?
The LEAD Certificate does not expire and does not need to be renewed. You will have an opportunity to print your certificate at the conclusion of the course.
If you are required to complete the training, you should contact the local agency that has mandated the training for information about which training programs will satisfy their training requirement and how often the training is required.
When will I receive my LEAD Certificate?
Students will be able to access their LEAD Certificate within the Online LEAD Training Center immediately following the completion of the course. Students will also receive an email.
How do I get a replacement LEAD Certificate?
Please see the Online LEAD Program User Guide for instructions on how to access your certificate.
Is the online LEAD course offered in languages other than English?
Unfortunately, the online LEAD course is not offered in alternative languages at this time.
Who do I contact for online LEAD technical support?
What happens if I fail an exam?
If you do not pass an exam with at least an 80%, the system will lock you out after 2 failed attempts. You will then have to email email@example.com for a reset.