Frequently Asked Questions

Frequently asked questions about licensee education and the LEAD program.

How do I obtain a LEAD Certificate?

In order to obtain a LEAD completion certificate, you must either complete the Online LEAD Training or attend an instructor-led (in-person) LEAD class and pass the exam. The certificates for the online training are made available immediately following the completion of the course. The certificates for an instructor-led class are provided via email approximately 1 to 3 days following the class.

How do I make reservations for an instructor-led LEAD Training Class?

We no longer accept reservations by telephone. To make a reservation, visit Instructor-Led LEAD Registration. This is an online registration system and is separate from the Online LEAD Training Center. Each person must register individually for a class. Once you have chosen a date and location from our existing class schedule, the system will state how many seats are available for that class. If it is not full, you can complete the registration process and you will be emailed a confirmation notice, which you should bring with you to the class.

What should I bring to the instructor-led class?

Each participant should bring paper, a pen, and a copy of their email confirmation showing they are registered to take the class. It is also recommended that each participant bring a copy of their (or their employers) ABC license. The license is used for educational purposes during the training. You can still attend even if you don’t have a copy of an ABC license.

What is the difference between RBS and LEAD?

Responsible beverage service (RBS) is a type of training that is offered to promote public safety and to reduce risks associated with the retail alcohol environment. There are several public and private organizations that offer RBS training, including ABC. ABC’s training program is called L.E.A.D. LEAD is one of the many training programs that offers training on responsible beverage service (RBS).

If you are required to take a RBS class for employment, you should contact your employer or your local law enforcement agency to inquire if there is a specific training provider that you must use. If you are required to attend a LEAD class, you must register for the Online LEAD Training or an instructor-led class presented by an ABC LEAD trainer. If you are not required to complete the training by a specific training provider, you may contact any provider that offers RBS training.

What is the Online LEAD Training Program?

The Online LEAD (Licensee Education on Alcohol and Drugs) Program is a free, voluntary prevention and education program for retail licensees, their employees, and applicants. The program provides attendees with practical information on serving alcoholic beverages safely, responsibly, and legally, with emphasis on preventing sales to minors, sales to obviously intoxicated persons, and illicit drug activity at the licensed establishment.

What are the benefits of online LEAD training?

This online training provides alcoholic beverage servers with the tools and knowledge they need to promote reasonable consumption of alcoholic beverages, keep alcohol out of the hands of underage persons, and contribute to making communities safer. As a result, licensees benefit from a reduction in risk of liability, including criminal (court action), civil (lawsuit), and administrative (ABC accusation).

Will this course satisfy the training requirement mandated by the city/county I work in?

You should contact the local agency that has mandated the training for information about which training programs will satisfy their training requirement and how often the training is required.

What are the completion requirements for the Online LEAD program?

This course is divided into 10 modules, with an assessment at the end of each module. The assessments become available after the student has viewed the entire content portion of the module. Successful completion of all assessments is required to obtain a certification of completion.

Do I have to complete the online LEAD course all at one time?

No, your position in the course is saved as you progress through the training. You will continue from where you last left off when you log in again.

How long is my LEAD Certificate of Completion valid?

The Certificate of Completion does not expire and does not need to be renewed. You will have an opportunity to print your certificate at the conclusion of the course.

If you are required to complete the training, you should contact the local agency that has mandated the training for information about which training programs will satisfy their training requirement and how often the training is required.

When will I receive my LEAD training certificate?

Students will be able to access their Certificate of Completion within the Online LEAD Training Center immediately following the completion of the course. Students will also receive an email.

How do I get a replacement LEAD training certificate?

Please see the LEAD System User Guide for instructions on how to access your certificate.

 

Is online LEAD training offered in languages other than English?

Unfortunately, the Online LEAD Program is not offered in alternative languages at this time.

Who do I contact for online LEAD technical support?

If you are having difficulties using the system, please review the LEAD System User Guide If the issue is not addressed in the System User Guide, you can contact LEADinfo@abc.ca.gov.

What happens if I fail an exam?

If you do not pass an exam with at least an 80%, the system will lock you out after 2 failed attempts. You will then have to email LEADinfo@abc.ca.gov for a reset.

Contact

Additional information may be obtained by contacting:

Alcoholic Beverage Control
3927 Lennane Drive, Suite 100
Sacramento, CA 95834

E-mail us at headquarters@abc.ca.gov.
Call (916) 419-2500