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DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL

CUSTOMER SERVICE SURVEY

    The Business Transportation and Housing Agency and the Department of Alcoholic Beverage Control would like to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.


    1.     What was the nature of your contact with us?
     
    General Information Problem Resolution Technical Assistance
    Permitting/Licensing Assistance Other:


    2.     Which ABC office did you contact?
     
    Bakersfield LA/Metro Redding San Francisco Santa Rosa
    Eureka Long Beach/Lakewood Riverside San Jose Stockton
    Fresno Monrovia Sacramento San Luis Obispo Van Nuys
    Headquarters Oakland Salinas San Marcos Ventura
    Inglewood Rancho Mirage San Diego Santa Ana Yuba City
     
     
    Check As Appropriate
    STATEMENTS Strongly 
    Agree    		 Agree Disagree Strongly 
    Disagree    		 No Comment 
    Or N/A
    3.     Staff was courteous and helpful
    4.     Staff provided complete, accurate information to you.
    5.     A timely response was provided.
    6.     My overall experience was positive.
    Please complete items #7 - 9 below if your contact with us involved permitting/licensing/registration assistance.
    7.     The regulations were understandable.
    8.     The application instructions were understandable.
    9.     The permit/license/registration terms and conditions were understandable.
     

    10.     Please indicate the name(s) of any staff person you would like to commend:



    Comments:

    11.     If you feel we fell short in meeting your service expectations, please describe the situation, including bilingual services, please describe the situation, including name of the staff person involved and the date the incident occurred.


    12.     As a result of your experience with us, what service-related improvements can you recommend?

     
    Check here if you want us to call you.
    Optional
    Your Name
    Daytime Phone
    Street
    City
    State
    Zip
     

    If you would prefer to print out this survey form and mail it directly to the department, please mail to:

      Office of the Director
      Department of Alcoholic Beverage Control
      3927 Lennane Drive, Suite 100
      Sacramento, California 95834
    State of California, Business, Transportation and Housing Agency